Hotel Services


WIFI on the hotel grounds 24 hours a day.

We also have an agreement with a privately owned medical facility, Costamed, for medical services.

servicio-despertadorWAKE UP SERVICE

This service is available 24 hours a day, it must be asked for at the front desk.

 


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TAXI SERVICE 

We have a taxi service that offers cars and vans in case of groups; they can be taken at any time to any destination.

 


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BICYCLE RENTALS

Bicycles may be rented by hour or by day and come equipped with a lock.

In case of loss or robbery the guest will have to pay for a replacement which comes to approximately 1800 pesos.

You get free use of snorkel equipment at Blue Bay with your bike rental.


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TOURIST INFORMATION

At the front desk we can offer our guests information about touristic sites, restaurants, stores, general service providers, van timetables, bus timetables and any other useful information during your stay in Mahahual.


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TOUR SALES:

The tours that we offer are essentially swimming with the dolphins, excursions to Banco Chinchorro (snorkel and/or diving), boat rides, diving and/or snorkeling on the coast.


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MEDICAL SERVICES (COSTAMED CLINIC)

The hotel has an external medical service for its clients twenty four hours a day, 365 days a year, prices are based on whether the consultation is ordinary, an emergency, or in need of urgent transportation by ambulance and/or by air to the closes medical facility. Costamed clinic works with the majority of the foreign and national insurance companies.

Ordinary consultations are Monday through Friday 9:00 to 14:00hrs and 16:00 to 18:00. Saturday 09:00 to 14:00.

Emergency consultations are any and all consults outside of normal scheduling.

Phone numbers for this service are as follows:

Base: 983-154-2426

Physician (only for emergency): 983-103-2231

Ambulance:

  1. 983-154-2787
  2. 983-154-2786